Corrections
A public log of every substantive error we’ve made and fixed.
How corrections work here
What gets logged. Any error that affected the accuracy of information a reader might have acted on: a wrong income figure, an outdated rule, an incorrect application link, a device listed as available that isn’t, a mischaracterised eligibility requirement.
What doesn’t get logged. Typos, broken links, formatting fixes, rewording for clarity, and routine scheduled updates — like the annual February refresh of income limits, which is a normal update rather than a correction.
How fast. Confirmed errors are corrected as soon as we’ve verified the correct information against a primary source, usually the same day. The log entry goes up at the same time as the fix.
What we don’t do. We don’t delete a page to make an error disappear, and we don’t quietly edit a factual mistake out without recording it. If a page was wrong, the record of it being wrong stays here.
Significant corrections are marked on the page itself, with a dated note near the relevant section, for at least 90 days after the fix.
Report an error
If you’ve found something on this site that’s wrong, out of date, or misleading, please tell us. Reader reports are the fastest way we catch problems.
Send it through the contact page, and if you can, include:
We check every report against a primary source before acting on it. You’ll get a reply either way, including if we look into it and conclude the page was right. Corrections are welcome even when they’re inconvenient for us; that’s rather the point.
Correction log
Most recent first.
Log format
Each entry follows this structure, so you can see exactly what changed:
| Field | Detail |
|---|---|
| Date corrected | When the fix went live |
| Page | Which page was affected, linked |
| What was wrong | The incorrect statement, quoted |
| What it says now | The corrected statement |
| Source | The primary source that established the correct fact |
| How we found it | Reader report, scheduled review, or our own check |
- Date corrected: 10 August 2026 Page: This one — Corrections
- What was wrong: The entry dated 31 July 2026, further down this page, stated: “All pages link to lifelinesupport.org, USAC’s official consumer site.” That change was never made. At the time we published that entry, pages were still sending applicants to CheckLifeline.org or nv.fcc.gov, and no page used lifelinesupport.org as its application route. We described a fix we intended to make as though we had already made it.
- What it says now: The 31 July entry is left in place and marked as inaccurate, rather than deleted. The underlying problem it was supposed to describe — pages pointing at the wrong application address — has now genuinely been fixed. That work is logged in the entry below.
- Source: Our own review of the live pages against this log.
- How we found it: An audit of this site that checked what the correction log claimed against what the pages actually said. The claim did not survive the check.
- Why this is logged rather than quietly removed: Because the rules at the top of this page say we don’t edit a factual mistake out without recording it. That has to apply to mistakes on this page too, or it doesn’t mean anything.
- Date corrected: 6 August 2026 Page: Sitewide — the home page, Check If You Qualify, and the disclaimer that appears at the foot of every page.
- What was wrong: Pages directed applicants to the National Verifier at CheckLifeline.org, and in some places at nv.fcc.gov/lifeline. Neither is USAC’s current consumer application address. CheckLifeline.org is retired, and nv.fcc.gov is no longer the route USAC publishes to consumers. Anyone following those links was being sent somewhere we should not have sent them.
- What it says now: Those pages direct applicants to getinternet.gov, which is the address USAC’s own consumer site now uses for applying, recertifying and signing in.
- Source: USAC — How to Use the National Verifier and lifelinesupport.org.
- How we found it: Scheduled source re-verification, then a full check of every page that mentions an application address.
- Still outstanding: How to Apply contains two remaining references to nv.fcc.gov — one in the scam-protection section and one in the FAQ — which contradict that page’s own step 1. We are fixing them and will update this entry when it is done. We are naming the gap here rather than waiting until it is closed, because a reader following that page today should know.